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Shadowfax offers a collaborative workspace with a friendly environment. The transparent culture and leadership support has helped me grow and develop my knowledge skills further. I genuinely enjoy working as a team.”- Sanjeev Sah, Assistant Manager, HRBP

Consumers are increasingly moving their holiday shopping from in-store to online given the huge variety of products, better prices, and quick and easy replacement and refund policies. According to Deloitte’s annual holiday retail forecast, retail sales are likely to increase between 7% and 9% in 2021. In India alone, online retailers in India are expected to generate about $9.2 billion in sales during the 2021 festive holidays.

In our continuous journey to enhance the quality and speed of our delivery services, we have created India's first-ever Super App: A never-before closed ecosystem of all services/products provided under one umbrella, making for a seamless and efficient experience.

The Leap Hackathon powered by Shadowfax and FarEye sought to create a platform for problem solvers and innovators in the industry. The theme of innovate to create delivery delight was tackled by 470+ teams through challenging problem statements. The winners’ solutions balanced creativity, innovation, and implementation and wowed the jury and viewers alike.

The launch of the 3rd edition of the Delivery Delight Index kicked off with an engrossing chat between Kunal Bahl and Abhishek Bansal. The two talked about trends in and insights from the Direct to Consumer segment and the explored the factors leading to its growth.

How does the delivery experience create a differentiation for brands? And how can they improve it? The Delivery Delight Index measures customer satisfaction and helps brands take steps to improve their customers’ delivery experience. The blog traces the journey of the report since its inception as we gear up for the launch of the third edition.