What are onboarding charges?
Rs 500 will get deducted at 1st and 50th order. Total onboarding charge will be Rs 1000.
Can I get onboarded for free?
Onboarding charges are mandatory but you can quickly earn them back by referring another partner to join Shadowfax. On average, a partner earns Rs 1000 referral bonus when their referral starts working with Shadowfax.
Why do I need to go to the onboading center?
Visiting an onboarding center is mandatory to complete document verification and training.
How will I get trained?
You get trained at the nearest onboarding center. You can reach nearest onboarding center through Training Order.
What is a Training Order?
A training order is an order for your nearest onboarding center. Training order helps you to navigate to the onboarding center.
Can I start work without completing the training order?
No. It is mandatory for you to complete the training order.
Do I get paid for the training order?
You earn Rs 5/km for the distance you travel from the training order acceptance location to the onboarding center.
Can I delivery on cycle?
Yes. You can deliver and earn on cycle, bike or electric bike.
Du you have an EV renting plan?
Yes, we do have an EV renting plan. You can check it out here.
How can I earn more?
You earn extra income when:-
1.) You deliver on Motorbike.
2.) You become eligible for Distance or Rain surge.
3.) You refer another partner to Shadowfax.
4.) You complete active Joining Bonus or Minimum Guarantee conditions.
How much do I earn for every order ?
Check your order payout is visible in the Partner App. Go to the ‘Earnings’ section and click on ‘Rate Card’.
When will the payout come?
Your payout is visible on the next day of order delivery. Your payout gets credited to your bank account every Thursday. Payout credits start after you’ve completed 50 orders.
What if I don't have the required documents?
AADHAR card, PAN card and Bank Account proof are mandatory for KYC.
Is bank account mandatory?
Yes. Your payment gets credited to your bank account.
How many orders can I deliver in a day?
You can deliver anywhere between 15-20 food and grocery orders in a day and/or 60-80 e-commerce orders a day.
Shadowfax provides reliable and effective delivery services to our customers, and our delivery partner service is an important part of that commitment. We connect businesses of all sizes with our network of delivery partners as a leading logistics platform, ensuring that their goods are transported safely and on time.