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Case Study

Enhancing Customer Delight with D2C Model

Know how Shadowfax was instrumental in achieving the end objective of expansion of a partner's nascent D2C business using the Rapid E2E service.

Enhancing Customer Delight with D2C Model

Know how Shadowfax was instrumental in achieving the end objective of expansion of a partner's nascent D2C business using the Rapid E2E service.

Q2 FY 21 | December 2020

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500+
Cities
7000+
Pin codes
4000+
LCVs
150k+
Delivery Partner network
500k+
Orders per day

Delivering smart logistics solutions across industries

Savings with Shadowfax

We are committed to delivering efficient solutions that save you time and money
Calculate My Savings
Asset-light crowdsourced network for scale-driven cost savings
Efficient routing and rider allocation saving you time and money
Optimal utilisation of our network reducing your cost/order delivery

Technology-driven logistics
delivering customer delight

On-time Delivery
Tech-enabled route optimisation across multiple cities and modes of transport saves time
and ensures a better
on-time rate
97% + adherence to committed delivery timelines
High performance
Cross-category utilisation of delivery partners that makes handling surges a cake walk
95%+  shipments attempted within 72 hours
Customer satisfaction
Tie-ups with multiple tech enablers facilitates faster integration and initiation of business, delivering a delightful experience
Integration to initiation of  service within 72 hours

Connecting communities

Using our platform and technology, we have made these commitments to play our part to help fight this crisis.
Empowering 100,000+ lives with reliable employment opportunities
Creating new opportunities for the unemployed
Saving time and cost of small businesses
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Touching lives, empowering communities

Building a brighter, more secure & holistic future, much like our services.
Providing livelihoods to 100,000+ delivery partners who work with us
Supporting over 2500 small and medium businesses thrive with our logistics services
Facilitating earning opportunity to a fleet of 4000+ commercial vehicles
Over 15,000 kms of relief miles crossed to help  our communities in times of need
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Triggering growth for our clients

Shadowfax has been one of our last mile delivery partners and have delivered our grocery and general merchandise products to our customers. The partnership has grown steadily in the last three years. We hope to grow the partnership further in the months and years ahead.
T.N. Hari
HR Head, Big Basket
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Shadowfax is a strategic partner for us. The services have helped us to provide the best experience to our resellers. I highly recommend Shadowfax to businesses in need of logistics and supply chain services.
Vidit Aatrey
CEO, Meesho
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Shadowfax, by the virtue of their last mile rider network and tech, has helped to keep Hopscotch's RTOs in check. Shadowfax has also been a strong partner in reducing our delivery timelines with NDD and second day deliveries.
Harsha Karanth
Director Operations, Hopscotch
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We have developed a great partnership with Shadowfax. We appreciate their help in expanding our reach and ensuring customer satisfaction. Shadowfax team is focused on providing quality services through innovation and technology.
Prabhkiran Singh
Founder and CEO
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It has been a pleasure to partner with Shadowfax Technologies for our last mile logistics needs. Shadowfax is a tech-driven, best-in-class logistics provider who matches Zomato's zeal to deliver food to every corner of the country. They have been proactive and persistent in finding common ground to our mutual pursuit for growth. In all this, Shadowfax have demonstrated high integrity, transparency and commitment to high standards of service.
We look forward to our next phase of growth with Shadowfax. Good luck to their teams in their other pursuits.
Aadish Dhakad
AVP Logistics, Zomato
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Our Association with Shadowfax, although fairly new, is already very strong and based on 100% trust. Their performance has been excellent and ownership a hundred percent. They've been doing all the right things that a logistics partners should do in this age. We've already expanded their services in our second warehouse city and would soon be expanding with them in many more. A very committed and professional team. Thankyou for your good work!
Gaurav Arora
Business and Strategy Head, Ferns N Petals
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The #1 choice of brands and jury

silver award for
Outstanding performance in the COVID Focussed Community Support
4th CSR Health Impact Awards,
2020 COVID Edition
winner of
Innovation in
Transport Tech
10th Aegis Graham Bell
Awards, 2020
winner of
Excellence in
Innovation
ET Now Stars of the Industry
Awards, 2019
winner of
Disruptive Startup logistics
of the Year
9th Inflection Conference &
Awards, 2019
winner of
Best Emerging
Service Partner
Excellence Super Star Award by Amazon, 2019
winner of
Providing last mile
delivery services
Flipkart Last Mile Agency Award,
2019
winner of
Dream Chasers for Driving Positive Change
Mahindra Transport Excellence Awards, 2019
part of
Forbes 30
under 30
Forbes, 2019

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