Privacy Policy

1. Collection and storage of information

• 1.1 The information (which shall also include data) provided by you to Shadowfax or collected from you by Shadowfax may consist of “Personal Information” and “Non-Personal Information”.
• 1.2 Personal information is information collected that can be used to uniquely identify or contact you. Personal information for this privacy policy shall include, but not be limited to your name, address, contact number, e-mail address or other contact information, information regarding your transactions on the website, your financial information, internet protocol address, any other items of “sensitive personal data or information” as such term is defined under the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 enacted under the Information Technology Act, 2000, identification code of your communication device which you use to access the website or any other information that you provide during your registration process, if any, on the website.
• 1.3 Such personal information may be collected in various ways, including during you register as a user on the website, register as a merchant on the website, or avail of certain services offered on the website. Such instances include but are not limited to participating in any online survey or contest, or otherwise posting user reviews, or doing business on the website.
• 1.4 We may receive personal information about you from third parties, such as social media services, commercially available sources, and business partners. If you access the website through a social media service or connect service on the website to a social media service, the information we collect may include your user name associated with that social media service, any information or content the social media service has the right to share with us, such as your profile picture, email address or friends list, and any information you have made public in connection with that social media service. When you access the website through social media services or when you connect the website to social media services, you are authorizing Shadowfax to collect, store, use, and retain such information and content in accordance with this privacy policy.
• 1.5 Shadowfax may also collect information other than personal information from you through the website when you visit and/or use the website. Such information may be stored in server logs. This non-personal information may include your geographic location, details of your telecom service provider or internet service provider, the type of Browser (Internet Explorer, Firefox, Opera, Google Chrome, etc.), The operating system of your system, device, and the website you last visited before visiting the website or the duration of your stay on the website is also stored in the session along with the date and time of your access.
• 1.6 Non-personal information is collected in various ways, such as through the use of cookies. Shadowfax may store temporary or permanent “cookies” on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the website.
• 1.7 Please do note that personal information and non-personal information may be treated differently as per this privacy policy.
• 1.8 You hereby represent to Shadowfax that: a) the information you provide from time to time is and shall be authentic, correct, current, and updated, and you have all the rights, permissions, and consents as may be required to provide such information to Shadowfax. B) your providing the information to Shadowfax, and Shadowfax's consequent storage, collection, usage, transfer, access, or processing of the same shall not violate any third-party agreement, laws, charter documents, judgments, orders, and decrees.
• 1.9 Shadowfax and its officers, directors, contractors, or agents shall not be responsible for the authenticity of the information that you or any other user provides to Shadowfax. You shall indemnify and hold harmless Shadowfax and its officers, directors, contractors, or agents, and any third party relying on the information provided by you in the event you are in breach of this privacy policy, including this provision and the immediately preceding provision above.
• 1.10 Your information will primarily be stored in electronic form; however, certain data can also be stored in physical form. We may store, collect, process, and use your data in countries other than the Republic of India, but in compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data, and we will, on a commercially reasonable basis, require such third parties to adopt reasonable security standards to safeguard your information/data.
• 1.11 When you download our app, we may collect information about you, using technology that is not apparent to you, for example, using “cookies” and other similar technologies. Specifically, we may collect information about other third-party applications installed on your mobile phone. We may anonymize, de-identify, or aggregate this information collected. For example, we may do this to conduct analytics, for example, the use and disclosure of anonymized data to determine preferences and patterns, and for business improvement.

2. Purpose for collecting, using, storing, and processing of information

Shadowfax collects, uses, stores, and processes your information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage, or processing in accordance with the consent of the user) and shall include the following:

• 2.1 To facilitate your use of the website;
• 2.2 to respond to your inquiries or fulfill your requests for information about the various services ordered on the website;
• 2.3 to process and complete the orders placed with the participating merchants, and is shared as needed to process and complete the orders.
• 2.4 to ensure that orders are successfully delivered on time, and to keep you informed on the status of your order;
• 2.5 to provide you with information about services available on the website and to send you information, materials, and orders;
• 2.6 to send you important information regarding the website, changes in terms and conditions, user agreements, policies, and/or other administrative information;
• 2.7 to send you surveys and marketing communications;
• 2.8 to personalize your experience on the website by presenting advertisements, services, and orders tailored to your preferences;
• 2.9 to help you address your problems incurred on the website, including addressing any technical problems;
• 2.10 If you avail yourself of any service from the website, to complete and fulfil the same.
• 2.11 to protect the integrity and for the proper administering of the website;
• 2.12 to conduct internal reviews and data analysis for the website;
• 2.13 to improve the services and content on the website;
• 2.14 Conducting academic research, surveys, and analytical studies on various aspects, including user behavior, user preferences, etc.
• 2.15 to respond to legal, judicial, and quasi-judicial processes and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
• 2.16 to implement information security practices;
• 2.17 to determine any security breaches, computer contamination, or computer viruses;
• 2.18 to investigate, prevent, or take action regarding illegal activities and suspected fraud;
• 2.19 to undertake forensics of the concerned computer resource as a part of the investigation or internal audit;
• 2.20 to process any job application you may submit;
• 2.21 to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law, including the Information Technology Act, 2000, that is likely to hurt the services provided on any website or by Shadowfax; and
• 2.22 to enable a potential buyer or investor to evaluate the business of Shadowfax. [individually and collectively referred to as (“purposes”)] You hereby agree and acknowledge that the information so collected is for a lawful purpose connected with a function or activity of Shadowfax or any person on its behalf, and the collection of information is necessary for the purposes.

3. Review of information:

• 3.1 You may review, correct, update, change, or delete your personal or non-personal information, either through the login page on the website or the “view my profile” section on the mobile app (collectively referred to as “your account”). Once you log into your account, you will be able to access and update your personal or non-personal information. If your personal or non-personal information has been provided to us, upon our request, through means other than the website, then you may review, correct, update, change, or delete your personal or non-personal information by contacting us at hr@shadowfax.in.
• 3.2 You can delete any part of your personal or non-personal information or request us to delete any such personal or non-personal information, and we will comply with such requests within a reasonable time unless we are required to keep certain information for legal purposes.
• 3.3 Should you choose to delete your personal or non-personal information, or modify it in a way that is not verifiable by us, or leads to such personal or non-personal information being incorrect, we will be unable to provide you with any services through our website, and such a deletion or modification may be regarded as the you seeking to discontinue receipt of any services from us.
• 3.4 We reserve the right to verify and authenticate your identity and your personal or non-personal information in order to ensure the accurate delivery of our services. Access to or correction, updating, or deletion of your personal or non-personal information may be denied or limited by us if it would violate another person’s rights and/or is not otherwise permitted by applicable law.

4. Sharing and disclosure of your information

• 4.1 You hereby unconditionally agree and permit that Shadowfax may transfer, share, disclose, or part with all or any of your information, within and outside of the Republic of India, to Third Party Service providers/partners/banks and financial institutions for one or more of the purposes or as may be required by applicable law.
• 4.2 You acknowledge and agree that, to the extent permissible under applicable laws, it is adequate that when Shadowfax transfers your information to any other entity within or outside your country of residence, Shadowfax will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this privacy policy.
• 4.3 Shadowfax may share statistical data and other details (other than your personal information) without your express or implied consent to facilitate various programs or initiatives launched by Shadowfax, its affiliates, agents, third-party service providers, partners, or banks & financial institutions, from time to time. We may transfer/disclose/share information (other than your personal information) to those parties who support our business, such as providing technical infrastructure services, analyzing how our services are used, providing merchant services, facilitating payments, or conducting academic research and surveys. These affiliates and third-party service providers shall adhere to confidentiality obligations consistent with this privacy policy. Notwithstanding the above, we use other third parties such as a credit/debit card processing company, a payment gateway, pre-paid cards, etc. To enable you to make payments for availing services. When you sign up for these services, you may have the ability to save your card details for future reference and faster future payments. In such a case, we may share your relevant personal information as necessary for the third parties to provide such services, including your name, residence, and email address. The processing of payments or authorization is solely by these third parties' policies, terms, and conditions, and we are not in any manner responsible or liable to you or any third party for any delay or failure on their end in processing the payments.
• 4.4 We may also share personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions, or our policies.
• 4.5 we reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial, or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.
• 4.6 You further agree that such disclosure, sharing, and transfer of your personal information and non-personal information shall not cause any wrongful loss to you or any third party, or any wrongful gain to us or any third party.
• 4.7 We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or reorganize, amalgamate, restructure of business. Should such a transaction occur, the other business entity (or the new combined entity) will be required to follow this privacy policy concerning your personal information.

5. Retention of information

• 5.1 we will put in place measures such that your personal or non-personal information, which is in our possession or under our control, is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which your personal or non-personal information was collected is no longer being served by the retention of such personal or non-personal information; and (ii) retention is no longer necessary for the purpose required under applicable law.
• 5.2 If you wish to cancel or deactivate your account, you may visit the “Deactivate My Account” section of the “My Profile” page on the app. You would be prompted to share a reason for discontinuing services with us. Post this account is deactivated. Or request that we no longer use your personal or non-personal information to provide you services.
• 5.3 If you wish to delete your account and thereby discontinue using our service, you may do so at any time. We, however, reserve the right to retain, store, and use your personal or non-personal information or content for our business purposes, whether such information or your account has been deleted or not. After some time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our services effectively, but our use of the anonymized data will be solely for analytic purposes.
• 5.4 Please note that your withdrawal of consent or cancellation of your account may result in us not being able to provide you with our services, or terminate any existing relationship that we may have with you.

6. Link to other websites

• 6.1 Our website may provide links to other sites. These links are provided for your convenience only, and the provision of these links does not mean that sites are related to or associated with us. Please note that these sites have their terms of use and privacy policies. You should check their privacy policy before you submit your personal information or any other data to them. We don’t guarantee the content and the security of those sites.
• 6.2 We may have certain features on our website that may be hosted by third parties; your interaction with such features shall be governed by the privacy policy of such third parties. 4.3. We shall not be responsible for any loss, damage, claim, or expense caused as a result of your accessing these third-party sites and features.

7. Security

• 7.1 We strive to ensure the security, integrity, and privacy of your information and to protect your personal information against unauthorized access or unauthorized alteration, disclosure, or destruction. We adopt adequate measures to prevent unauthorized access to your personal information.
• 7.2 We reserve the right to conduct a security review at any time to verify your identity. You agree to provide us with all the information that we request for the security review. If you fail to comply with any security request, we reserve the right to terminate your account with us and prohibit your access to the website.
• 7.3 We are not liable and cannot be held liable for any breach of security or for any actions of any third parties that receive your personal information.
• 7.4 The trademarks, logos, and service marks displayed on the website (“marks”) are the property of Shadowfax or their merchants or respective third parties. You are not permitted to use the marks without the prior consent of Shadowfax, the merchants, or the third party that may own the marks.
• 7.5 Notwithstanding anything contained in this policy or elsewhere, we shall not be held responsible for any loss, damage, or misuse of your personal information if such loss, damage, or misuse is attributable to a force majeure event (as defined below). A “force majeure event” shall mean any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of god, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.