Delivery Delight Index

‘We believe that Every customer has a right to a Delightful Delivery Experience’

The Delivery Delight Index by Redseer and Shadowfax is a quarterly index built to measure customer satisfaction and covers E-tail and hyperlocal companies across 4 platforms and 4 parameters.

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RedSeer Shadowfax
Delivery Delight Index
(RSDDI)

‘We believe that Every customer has a right to a Delightful Delivery Experience’

The Delivery Delight Index by Redseer and Shadowfax is a quarterly index built to measure customer satisfaction and covers 34 E-tail and hyperlocal companies across 4 platforms and 4 parameters.

Download Report

As online retail and other related sectors have evolved over the years, it has also brought a dynamic shift in consumer preference and expectation from the online channel. With the development of the ecosystem and digital maturity, the preference of online shoppers have evolved, and they are seeking convenience-related parameters such as ‘Faster Delivery’, ‘Safety & Hygienic experience’ moreover discounts. With the emergence of ‘Delivery’ as a key factor for driving customer satisfaction, it is imperative for brands/platforms to provide the best of the class delivery experience to drive overall customer satisfaction. 

The Delivery Delight Index aims to help brands/platform to assess their relative positioning in terms of delivery experience provided to the end customer and take measures to continually improve their delivery experience score which in turn will help them to drive customer satisfaction and improve their revenue per customers.

Report Highlights include:

● eCommerce Logistics Overview
Details on major retailing sectors in new-age/digital logistics and key platforms in those verticals
● Sectoral Trends
Discover the emerging trends in e-tail logistics across network, customers, merchants and innovation
● 360° Stakeholder Coverage
Get to know the various stakeholders and how they come into play in the e-tail logistics ecosystem
● Actionable Insights
Key takeaways from across sector-covering performance, customer experience and merchant experience

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Why Delivery Delight Index
is important for Brands?

Online Becoming Mainstream

Online retail penetration has increased from 3% in CY 19 to 5% in CY 20 and is further expected to reach 11% by CY 25

online maintream
Customer Expectation

Higher Customer Expectation on Delivery

With digital maturity of online shoppers, expectation of customers is shifting from discount led parameters to convenience and delivery related parameters

Delivery being Key Differentiator

With standardization of product and centralized control on UI/UX, delivery experience is becoming a key differentiating factor for brands/platforms to improve customer satisfaction

delivery
join hands

Role of 3PL Partnerships

Captive logistics work at high scale owing to high capital expenditure required in building and managing the captive logistics. Thus, the role of 3PL prominent for emerging brands/platforms

Platforms Covered

etail service

E-tailing Marketplace

Horizontal/vertical platforms selling multiple brands e.g. Amazon, Flipkart, Myntra, etc.

hyperlocal delivery

Hyperlocal Marketplace

Hyperlocal platforms includes e-grocery and food tech platforms e.g. Swiggy, Zomato, Big Basket, Grofers, etc.

DNB

Digitally Native Brands

Own Online platform online-first/ digital native brands e.g. online platform of Mamaearth, Boat, Mi, Bewakoof, etc.

Traditional Brand

Traditional Brand/Retailer

Own platform of traditional/ offline-first brands/retailers across categories e.g. Decathlon, Lifestyle, Shopper Stop, etc.

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THE DELIVERY DELIGHT INDEX

delivery delight index

RedSeer Shadowfax Delivery Delight Index

Q4 FY 21 | June 2021

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Company Information

Shadowfax is India's Fastest Growing End-to-End Logistics provider that provides e-commerce, hyper-local, on-demand delivery solutions for businesses for seamless business operations and dynamic growth.

Office Address

1st floor, Appek Building, 93/A,4th B Cross Rd,
5th Block, Koramangala, Bengaluru, Karnataka - 560095