The Delivery Delight Index by Redseer and Shadowfax is a quarterly index built to measure customer satisfaction and covers E-tail and hyperlocal companies across 4 platforms and 4 parameters.Download Now
The Delivery Delight Index by Redseer and Shadowfax is a quarterly index built to measure customer satisfaction and covers 34 E-tail and hyperlocal companies across 4 platforms and 4 parameters.Download Report
As online retail and other related sectors have evolved over the years, it has also brought a dynamic shift in consumer preference and expectation from the online channel. With the development of the ecosystem and digital maturity, the preference of online shoppers have evolved, and they are seeking convenience-related parameters such as ‘Faster Delivery’, ‘Safety & Hygienic experience’ moreover discounts. With the emergence of ‘Delivery’ as a key factor for driving customer satisfaction, it is imperative for brands/platforms to provide the best of the class delivery experience to drive overall customer satisfaction.
The Delivery Delight Index aims to help brands/platform to assess their relative positioning in terms of delivery experience provided to the end customer and take measures to continually improve their delivery experience score which in turn will help them to drive customer satisfaction and improve their revenue per customers.
● eCommerce Logistics Overview
Details on major retailing sectors in new-age/digital logistics and key platforms in those verticals
● Sectoral Trends
Discover the emerging trends in e-tail logistics across network, customers, merchants and innovation
● 360° Stakeholder Coverage
Get to know the various stakeholders and how they come into play in the e-tail logistics ecosystem
● Actionable Insights
Key takeaways from across sector-covering performance, customer experience and merchant experience
Shadowfax is India's Fastest Growing End-to-End Logistics provider that provides e-commerce, hyper-local, on-demand delivery solutions for businesses for seamless business operations and dynamic growth.
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