Delivery Delight Index
Post-Delivery Customer Experience: 5 Strategies to Implement in Holiday Season
Consumers are increasingly moving their holiday shopping from in-store to online given the huge variety of products, better prices, and quick and easy replacement and refund policies. According to Deloitte’s annual holiday retail forecast, retail sales are likely to increase between 7% and 9% in 2021. In India alone, online retailers in India are expected to generate about $9.2 billion in sales during the 2021 festive holidays.