Let’s fight COVID-19 together

We recognise the critical role our services play especially in times like these and we have taken measure to making it easier  than ever for businesses to integrate with us to spring back into action.
We aim to help you in the best way possible.
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Message from the CEO
Shadowfax is India's leading crowdsourced technology based “multi category last-mile express logistics platform, where technology is used to drive supply chain solutions, serving 300+ cities”. Shadowfax is the first ever B2B platform which provides an array of products and services to serve multiple categories - including food delivery, multi-city fulfilment, express shipping, same day delivery services, reverse logistics ,online retail (physical goods e-commerce) ,Pharma and grocery through a single platform, improving the earnings of delivery partners across the day.
Abhishek Bhansal
CEO & Co founder
Customer centric features
Implementing secure delivery protocols that ensure 100% customer safety
Contactless deliveries
Customers can opt for safe, contactless delivery options through web app.
Online cash collection
Contactless deliveries supported by convenient UPI payment modes.
SMS for contactless
Contactless delivery alerts sent to customer when rider is out for delivery.
Doorstep deliveries
Through the web app, they can choose between doorstep and drop-at-security options.

Steps we are taking

Rider Guidelines
Mask mandatory:
Rider has to wear mask and take a selfie before starting the day.
Sanitiser mandatory:
Rider has to carry a sanitiser and take a selfie before starting the day
Always insist for contactless delivery:
Rider has to request customers for contactless delivery or advise them to follow social distancing.
Rider health check
Rider temperature checks at all hubs:
Rider temperature is monitored daily.
Self declaration form for all riders:
Rider has to fill a self declaration form before starting the day.
Mask and Sanitiser check at all hubs:
Mask and sanitiser checks by Hub incharges. Compliance team also monitors this adherence.
Infrastructure measures
All facilities are regularly sanitised:
All facilities are regularly sanitised by the municipal authorities.
Appropriate stock of masks and sanitisers are maintained:
Appropriate number of masks and sanitisers are maintained and are connected to locations based on the requirements.
Social distancing in facilities:
Guidelines shared: Guidelines on social distancing measures have been shared.
Temp checks of team members with infrared thermometer:
Facilities have infrared thermometers to check team members’ temperature regularly.

How do we ensure adherence

Regular Selfie checks
Rider selfies captured in the system are checked regularly for compliance adherence.
Real time self declaration check and communication with riders:
Real time self declaration check and communication with riders.
Surprise Audit calls(video calls):
Surprise video call by Audit team to check adherence.

For customers

Is Shadowfax open for business can I book my order with you?
Are there going to be delays in delivering my order?
What are the measures being taken to ensure our packages are safe?
How can I track my order?
Can my security guard or neighbour receive my shipment if I am not available?
What is Shadowfax doing to keep customers and employees safe?

More questions? Visit our support center
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