Let’s Fight COVID-19 Together

We recognise the critical role our services play especially in times like these and we have taken measure to making it easier than ever for businesses to integrate with us to spring back into action.
We aim to help you in the best way possible.

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Customer centric features

Implementing secure delivery protocols that ensure 100% customer safety

Contactless deliveries

Customers can opt for safe, contactless delivery options through web app.

Online cash collection

Contactless deliveries supported by convenient UPI payment modes.

SMS for contactless

Contactless delivery alerts sent to customer when rider is out for delivery.

Doorstep deliveries

Through the web app, they can choose between doorstep and drop-at-security options.

Steps we are taking

Rider Guidelines

Mask mandatory:

Rider has to wear mask and take a selfie before starting the day.

Sanitiser mandatory:

Rider has to carry a sanitiser and take a selfie before starting the day

Always insist for contactless delivery:

Rider has to request customers for contactless delivery or advise them to follow social distancing.

Riders Guidelines for return and reverse pickups

Reverse Logistics: Rider are trained and maintain a safe distance while collecting pickup. All packages are received in sanitized seal bags. Our partners follow all safety measures laid out.

Rider health check

Rider temperature checks at all hubs:

Rider temperature is monitored daily.

Self declaration form for all riders:

Rider has to fill a self declaration form before starting the day.

Mask and Sanitiser check at all hubs:

Mask and sanitiser checks by Hub incharges. Compliance team also monitors this adherence.

Rider health check

RT-PCR Test for all our Delivery Partners: In Maharashtra, RT-PCR tests are being done for all riders once in 15 days.

Infrastructure measures

All facilities are regularly sanitised:

All facilities are regularly sanitised by the municipal authorities.

Appropriate stock of masks and sanitisers are maintained:

Appropriate number of masks and sanitisers are maintained and are connected to locations based on the requirements.

Social distancing in facilities:

Guidelines shared: Guidelines on social distancing measures have been shared.

Temp checks of team members with infrared thermometer:

Facilities have infrared thermometers to check team members’ temperature regularly.

How do we ensure adherence

Regular Selfie checks

Rider selfies captured in the system are checked regularly for compliance adherence.

Real time self declaration check and communication with riders:

Real time self declaration check and communication with riders.

Surprise Audit calls(video calls):

Surprise video call by Audit team to check adherence.

For customers

More questions? Visit our support center

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