Shadowfax Customer Web App — Unique, Flexible and Convenient

Team Shadowfax

Shadowfax, India’s leading crowdsourced delivery platform, has launched a web app to enable its customers’ to stay updated on their shipments. The app provides a delightful interface to live-track the shipment and enables the customer to re-schedule preferred delivery slot. It also provides easy options for payment at the customer’s doorstep.

Shadowfax’s recently launched web app integrates directly with the back offices of e-commerce companies allowing the customers to track their orders against the expected arrival time. The app would also update them of any delays in the shipment.

The Web App also gives the customer control over the shipment arrival time. It provides them with an option to reschedule the shipment to a desirable date and time that suits their availability to receive the same.

Shadowfax Just in Time (JIT) platform, with over 1000 daily active delivery boys, has revolutionized customer service in India’s booming apparel industry by providing unprecedented delivery speeds and assured next-day delivery in any of the India’s top 5 metros.

Thanks to the improved customer experience e-commerce companies partnering with Shadowfax have seen Return to Origin (RTO) reduce by half. For the uninitiated, RTO occurs when a customer cancels their order either because of a delay in delivery or because he has found faster alternatives for the same item.

Shadowfax’s proprietary algorithms use millions of data points to map out the fastest routes for the delivery boys and provide the customer with an accurate estimate of the delivery time. It also helps the e-commerce companies by reducing their cost of delivery while ensuring a delightful experience for the customers.

About Shadowfax

Shadowfax is India’s largest crowd-sourced delivery platform with presence in 13 cities across India and 5000+ daily active delivery personnel. Shadowfax’s unique app enables delivery of food, grocery, pharmacy and e-commerce for businesses and helps them create customer delight using technology. With relentless focus on engineering pleasant experiences for the customers, Shadowfax envisions to become the most desirable and trustworthy delivery platform for customers.

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