Fast delivery in the shortest possible time: The Central Rider Allocation project

Fast delivery in the shortest possible time: The Central Rider Allocation project

Not Clapped
Clapped
unlike icon
Liked
Team Shadowfax

As our order volumes grow across businesses, we are constantly looking for ways to ensure that our operations processes run smoothly and that our service quality stays top-notch. The month of August is marked by a few projects that will enable us to do just that. These projects span a few important aspects: Central Rider Allocation, Rider Rating, Order State Adherence and Rider Reached Time, among others. The Central Rider Allocation pilot is a breakthrough that’s paving the way for other developments too.

What is the pilot all about?

We launched the Central Rider Allocation pilot to achieve a reduced allotment time of Shadowfax Rider would reach the client outlet earlier, and the order would reach closure sooner.

What were the results like?

Image for post

Bangalore (2 clusters) — The allot time was brought down to an average of 2.3 mins.

Image for post

PAN Bangalore — A 3-min reduction with a current average of < 2.3 mins.

Image for post

PAN India — Rider allot time was brought down by around 2.5 mins!

In July, we also launched a central portal for quick and simple allocations, that was built based on our learnings from the pilot. We also streamlined the rider location tracking process simultaneously.

The encouraging pilot performance figures have also enabled us to offer our clients better service, and ensuring our clients have no reason to worry.

So what’s next?

Image for post

Recommended Rider: This new feature has been implemented to help our rider allocator quickly assign a rider, without a map!

Image for post

Auto-allocation: As the Rider Recommender feature achieves accuracy; the next step will be rider auto-allocation.

These two features will significantly ease operations and smoothen out the process, making sure that we can spend more time on effective client and rider management. And that’s how we deliver on our promise of unmatched service.

Relevant articles

Shadowfax stories, delivered fresh

plane arrow
Thank you! You have subscribed successfully!
Oops! Something went wrong while submitting the form.
newslatte1newslatter-bg-2.png

Become our
Client

right arrow black
Take on our
Franchise
right arrow black
Cookie Consent

We use cookies on our website for analytics and marketing purposes which helps us to improve the site functionality and user experience. By continuing to use this site, you agree to our use of cookie policy.

Unable to find what you were looking for?

Get in Touch

Company Information

Shadowfax is India's Fastest Growing End-to-End Logistics provider that provides e-commerce, hyper-local, on-demand delivery solutions for businesses for seamless business operations and dynamic growth.

Office Address

1st floor, Appek Building, 93/A,4th B Cross Rd,
5th Block, Koramangala, Bengaluru, Karnataka - 560095