A Hyperlocal Solution: Customers can now expect a seamless after-sales experience

Team Shadowfax

You might remember buying an Air-conditioner sometime in the last few years. Or maybe, you bought a queen-sized bed that needed assembly. Often, the service team takes time to install the product, well after it has been delivered.

At Shadowfax, we are privileged to see the other side of the story. We see partner merchants struggle with a high demand for deliveries. Every customer service team is overstretched during the summers to meet demand for new installations as well as repairs.

‘It doesn’t have to be that way!’, we thought to ourselves and decided to do something about it.

Sellers often contract people for delivery services and installations. Urbanladder for example, has built up a franchise model to manage the fitting, installation, delivery and after-sale service including returns for its products. This pointed us to the fact that the service personnel can operate reasonably independent of the seller.

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On the other hand, Urbanclap has successfully developed an online marketplace for local services. We realised that Shadowfax and Urbanclap, can offer an integrated logistics and installation service to sellers. We have now designed a system that can ensure on-time delivery and installations within a 1 to 4 hour window.

This means that you can go ahead and buy what you need to. Without breaking a sweat, the partnership between Shadowfax and Urbanclap will ensure that your products are installed as soon as they land at your door.

The partnership will launch a pilot next month in Bombay and Delhi. Sellers like Urbanladder, Tata Cliq and PayTM are participating in the pilot.

Now, you know what you stand to gain when you buy from these brands. Go ahead. Do that 😊

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