Customer Experience with Shadowfax Web App

Shadowfax, India’s leading logistics service and delivery platform, has launched a cutting-edge web app designed to enhance customer convenience. This innovative app offers live shipment tracking to keep customers updated on the real-time status of their shipments, flexible rescheduling options to choose a preferred delivery date and time, and seamless doorstep payment solutions for effortless transactions at the time of delivery.

Key Features of the Shadowfax Web App

The web app boasts a range of features that redefine delivery experiences for customers:

1. Real-Time Shipment Updates

• Integrated with e-commerce back offices for accurate order tracking.
• Instant notifications about delays or changes in expected delivery time.

2. Delivery Slot Flexibility

• Allows customers to reschedule shipments to a convenient date and time.

3. Just-In-Time (JIT) Platform

• Supported by over 1,000 daily active delivery personnel.
• Ensures lightning-fast next-day delivery in India’s top 5 metros.

Benefits for E-Commerce Companies

Partnering with Shadowfax offers significant advantages for e-commerce companies by reducing Return to Origin (RTO) rates and ensuring cost-effective deliveries. The improved customer experience provided by Shadowfax helps halve RTO rates by minimising cancellations caused by delivery delays or customers finding alternative options. Additionally, Shadowfax’s proprietary algorithms optimise delivery routes, reducing operational costs while providing accurate delivery time estimates that enhance overall customer satisfaction.

Technology Behind Shadowfax’s Success

Shadowfax leverages advanced algorithms and millions of data points to map the fastest routes for delivery personnel, provide precise delivery time estimates, and enhance operational efficiency for e-commerce businesses.

About Shadowfax

Shadowfax is India’s largest crowd-sourced delivery platform, operating across 13 cities in India with over 5,000+ daily active delivery personnel. The platform serves diverse industries by delivering:

1. Food
2. Grocery
3. Pharmacy
4. E-commerce products

With a relentless focus on creating delightful customer experiences, Shadowfax aims to be the most desirable and trustworthy same-day delivery and next-day delivery partners in India.