Clients share requirements through API & passed on to on-ground teams
Request assigned only to trained partners as per their mapped skills
Regular QCs done and details shared back with clients through API
Client pick-up location tracked on Shadowfax portal & shared over mail.
System installation done and AWB & LOR number generated.
POD generated and shared with the client.
Customers can avail the service at PWA.
Retail points also present where parcel can be dropped.
Daily pick-ups from offices at designated time.
Strict adherence to pick-up slots with reduced TAT, pilferage, & damage.
Optimised connection time with cost-effective air/surface options.
100% app-driven fleet with complete visibility and real-time updates.
Request pushed through API and the rider is on his way.
At customer doorstep & at last mile packing hub.
Delivered back to the merchant warehouse.
Order pushed via API and real-time rider allocation done
On the basis of SDD/BAU order depending on SLA
Order delivered to Cx within serviceability radius, with no extra lag in time.
Done by calling cc or through PWA.
Trip Id allocated, pick-up planned, & pre-payment done.
Real-time delivery alerts sent to the client.
Pick up from 11 cities - Ahmedabad, Bangalore, Chandigarh, Chennai, Delhi, Hyderabad, Jaipur, Kolkata, Mumbai, Noida, Surat. Drop is provided in 23 cities - Ahmedabad, Amritsar, Bangalore, Bhopal, Bhubaneswar, Chandigarh, Chennai, Cochin, Coimbatore, Delhi, Hyderabad, Indore, Jaipur, Kolkata, Madurai, Mumbai, Nagpur, Patna, Pune, Raipur, Ranchi, Surat, Vijayawada. We can also pick up and drop in locations that are within 200 Kms from the above cities by arranging a dedicated vehicle. We are expanding our network quickly and will keep expanding the above lists.
The Order placement process consists of: • Pricing: We will inform the freight charges to you so you can make the payment • Payment Link: You will get an SMS/E-mail with the payment link where the payment will have to be made • Pickup Details- We will let you know the pickup details like the time and date of pickup • Tracking: You will also receive a tracking link using which you can track the shipment • Delivery: Once the shipment is delivered, you will be notified regarding the same
We are open from Mondays to Saturdays from 10 am to 7 pm. You can always drop a WhatsApp message/Email outside our working hours.
You can contact us at +91-9353325001. You can also contact us via WhatsApp or call us at +919353325001 Email us: economy.express@shadowfax.in