Clients share requirements through API & passed on to on-ground teams
Request assigned only to trained partners as per their mapped skills
Regular QCs done and details shared back with clients through API
Real time delivery alerts
Done by calling cc or through PWA.
Trip Id allocated, pick-up planned, & pre-payment done.
Real-time delivery alerts sent to the client.
Order pushed via API and real-time rider allocation done
On the basis of SDD/BAU order depending on SLA
Order delivered to Cx within serviceability radius, with no extra lag in time.
Reverse shipments processed
At customer doorstep
Request pushed through API and the rider is on his way.
At customer doorstep & at last mile packing hub.
Delivered back to the merchant warehouse.
Cities covered, 7500 pin codes
Adherence to timelines
Capex investment for set-up
Strict adherence to pick-up slots with reduced TAT, pilferage, & damage.
Optimised connection time with cost-effective air/surface options.
100% app-driven fleet with complete visibility and real-time updates.
Customers can avail the service at PWA.
Retail points also present where parcel can be dropped.
Daily pick-ups from offices at designated time.
ERP integration for discovery and tracking
For fragile items
For discovery & tracking
Client pick-up location tracked on Shadowfax portal & shared over mail.
System installation done and AWB & LOR number generated.
POD generated and shared with the client.