We will assign a POC to handle all concerns promptly
You can raise a ticket on the app
You can reach out to a SPOC allocated to you
Please call customer support and report your incident
We have Warehouse management systems which can integrate with your OMS. Typically takes between 15-30 days (depending on the complexity of inventory). We can also help you connect with the OMS providers if required. There are multiple OMS providers who are already integrated with us.
"Register Get call from CC and schedule appointment Go to onboarding center at appointment date Update documents for KYC on app Select work area of choice Collect inventory Get onboarded post KYC verification"
GST registration
You can register as a merchant on <partnering link> or contact form
No documentation is required however we collect the PAN and GST numbers
There is no registration fee. Onboarding charges will be deducted as INR 500 after the first order and INR 500 more after completion of 50 orders/
Registration link or download app
If a shipment is lost in our network, we immediately intimate your merchant with the shipment status. Please get in touch with your merchant.
Orders can be tracked on the web app, by searching on the webpage, tracking link is also shared at OFD
Yes, we do provide next day delivery in select pin codes. Contact us to know more
Yes, we do provide same-day delivery in select pin codes. Contact us to know more.
Can be checked on the partner portal or can check the tracking link or partner portal
Food Grocery Pharma
No documentation is required however we collect the PAN and GST numbers
Clients can tell us what slots they require else we can also define them
Yes, for LCV
Most clients opt for API but you can place orders through our portal
We handle partial returns within an SKU and within an order
Shadowfax is India's leading crowdsourced technology based multi category last-mile express logistics platform, where technology is used to drive supply chain solutions, serving 300+ cities. Shadowfax is the first-ever B2B platform which provides an array of products and services to serve multiple categories - including food delivery, multi-city fulfilment, express shipping, same day delivery services, reverse logistics, online retail (physical goods e-commerce), Pharma and grocery through a single platform, improving the earnings of delivery partners across the day.
Shadowfax is India's Fastest Growing End-to-End Logistics provider that provides e-commerce, hyper-local, on-demand delivery solutions for businesses for seamless business operations and dynamic growth.
1st floor, Appek Building, 93/A,4th B Cross Rd,
5th Block, Koramangala, Bengaluru, Karnataka - 560095